Spoken dialogue systems (SDSs) utilize automatic speech recognition (ASR) at the front end of their pipeline. The role of ASR in SDSs is to recognize information in user speech related to response generation appropriately. Examining selective listening of humans, which refers to the ability to focus on and listen to important parts of a conversation during the speech, will enable us to identify the ASR capabilities required for SDSs and evaluate them. In this study, we experimentally confirmed selective listening when humans generate dialogue responses by comparing human transcriptions for generating dialogue responses and reference transcriptions. Based on our experimental results, we discuss the possibility of a new ASR evaluation method that leverages human selective listening, which can identify the gap between transcription ability between ASR systems and humans.

Despite the growing potential of older adult care technologies, the adoption of these technologies remains challenging. In this work, we conducted a focus-group session with family caregivers to scope designs of the older adult care technology. We then developed a high-fidelity prototype and conducted its qualitative study with professional caregivers and older adults to understand their perspectives on the system functionalities. This system monitors abnormal activity patterns of older adults using wireless motion sensors and machine learning models and supports interactive dialogue responses to explain abnormal activity patterns of older adults to caregivers and allow older adults proactively sharing their status with caregivers for an adequate intervention. Both older adults and professional caregivers appreciated that our system can provide a faster, personalized service while proactively controlling what information is to be shared through interactive dialogue responses. We further discuss other considerations to realize older adult technology in practice.

Recently, research on open domain dialogue systems have attracted extensive interests of academic and industrial researchers. The goal of an open domain dialogue system is to imitate humans in conversations. Previous works on single turn conversation generation have greatly promoted the research of open domain dialogue systems. However, understanding multiple single turn conversations is not equal to the understanding of multi turn dialogue due to the coherent and context dependent properties of human dialogue. Therefore, in open domain multi turn dialogue generation, it is essential to modeling the contextual semantics of the dialogue history, rather than only according to the last utterance. Previous research had verified the effectiveness of the hierarchical recurrent encoder-decoder framework on open domain multi turn dialogue generation. However, using RNN-based model to hierarchically encoding the utterances to obtain the representation of dialogue history still face the problem of a vanishing gradient. To address this issue, in this paper, we proposed a static and dynamic attention-based approach to model the dialogue history and then generate open domain multi turn dialogue responses. Experimental results on Ubuntu and Opensubtitles datasets verify the effectiveness of the proposed static and dynamic attention-based approach on automatic and human evaluation metrics in various experimental settings. Meanwhile, we also empirically verify the performance of combining the static and dynamic attentions on open domain multi turn dialogue generation.

Commonsense reasoning is a critical aspect of human communication. Despite recent advances in conversational AI driven by large language models, commonsense reasoning remains a challenging task. In this work, we introduce SYNDICOM - a method for improving commonsense in dialogue response generation. SYNDICOM consists of two components. The first component is a dataset composed of commonsense dialogues created from a knowledge graph and synthesized into natural language. This dataset includes both valid and invalid responses to dialogue contexts, along with natural language feedback (NLF) for the invalid responses. The second contribution is a two-step procedure: training a model to predict natural language feedback (NLF) for invalid responses, and then training a response generation model conditioned on the predicted NLF, the invalid response, and the dialogue. SYNDICOM is scalable and does not require reinforcement learning. Empirical results on three tasks are evaluated using a broad range of metrics. SYNDICOM achieves a relative improvement of 53% over ChatGPT on ROUGE1, and human evaluators prefer SYNDICOM over ChatGPT 57% of the time. We will publicly release the code and the full dataset.

Humans tend to follow the Uniform Information Density (UID) principle by distributing information evenly in utterances. We study if decoding algorithms implicitly follow this UID principle, and under what conditions adherence to UID might be desirable for dialogue generation. We generate responses using different decoding algorithms with GPT-2 on the Persona-Chat dataset and collect human judgments on their quality using Amazon Mechanical Turk. We find that (i) surprisingly, model-generated responses follow the UID principle to a greater extent than human responses, and (ii) decoding algorithms that promote UID do not generate higher-quality responses. Instead, when we control for surprisal, non-uniformity of information density correlates with the quality of responses with very low/high surprisal. Our findings indicate that encouraging non-uniform responses is a potential solution to the ``likelihood trap'' problem (quality degradation in very high-likelihood text). Our dataset containing multiple candidate responses per dialog history along with human-annotated quality ratings is available at https://huggingface.co/datasets/saranya132/dialog_uid_gpt2.

Large language models can produce fluent dialogue but often hallucinate factual inaccuracies. While retrieval-augmented models help alleviate this issue, they still face a difficult challenge of both reasoning to provide correct knowledge and generating conversation simultaneously. In this work, we propose a modular model, Knowledge to Response (K2R), for incorporating knowledge into conversational agents, which breaks down this problem into two easier steps. K2R first generates a knowledge sequence, given a dialogue context, as an intermediate step. After this "reasoning step", the model then attends to its own generated knowledge sequence, as well as the dialogue context, to produce a final response. In detailed experiments, we find that such a model hallucinates less in knowledge-grounded dialogue tasks, and has advantages in terms of interpretability and modularity. In particular, it can be used to fuse QA and dialogue systems together to enable dialogue agents to give knowledgeable answers, or QA models to give conversational responses in a zero-shot setting.

We propose a novel machine-learning framework for dialogue modeling which uses representations based on hash functions. More specifically, each person's response is represented by a binary hashcode where each bit reflects presence or absence of a certain text pattern in the response. Hashcodes serve as compressed text representations, allowing for efficient similarity search. Moreover, hashcode of one person's response can be used as a feature vector for predicting the hashcode representing another person's response. The proposed hashing model of dialogue is obtained by maximizing a novel lower bound on the mutual information between the hashcodes of consecutive responses. We apply our approach in psychotherapy domain, evaluating its effectiveness on a real-life dataset consisting of therapy sessions with patients suffering from depression.